FAQs

Are your toys safe for babies?
Yes! All of our toys are designed with your child’s safety in mind. They meet U.S. safety standards and are crafted from high-quality, non-toxic materials. We recommend supervising young children during play for added peace of mind.

How do I clean your products?
For most of our plush toys, we suggest spot cleaning or gentle hand washing. Please check the care instructions provided with each product for specific cleaning guidelines.

Can I customize any of your products?
Currently, we do not offer customization options. However, we’re always exploring ways to add more personalization to our product range, so stay tuned!

How long will it take to receive my order?
Orders are processed within 1-2 business days. Once shipped, delivery typically takes 3-5 business days. Delivery times may vary depending on your location and the courier’s schedule. Rest assured, we aim to get your order to you as quickly as possible.

Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. No hidden fees, no surprises.

Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email. Use this to follow your package and receive real-time updates.

Do you ship internationally?
At this time, we only ship within the United States. We’re working to expand our reach, so stay tuned for future updates.

What’s your return policy?
Your satisfaction is our priority. If you’re not happy with your purchase, you can request a return within 30 days of receiving your order. To qualify, the product must be unused and in its original packaging.

How do I contact customer support?
We’re here to help! You can reach us at support@smartlittletoys.com or by using the contact form on our website. We’ll get back to you as soon as possible.